Understanding Our Users – Thoughts after UKSG 2016

Last week I attended the UKSG Annual Conference in Bournemouth. I’d missed last year’s conference so was looking forward to getting back out there, finding out what libraries were up to and catching up with colleagues from other institutions. This time I wasn’t presenting, so was able to put more focus on attending sessions and […]

University Customers and their Experience

I’ve been meaning to write about this and it has crept up a few times recently in the twittersphere so maybe it’s time to put my few thoughts down. As someone who has spent the last 6 years working in academic libraries and has a particular interest in user experience these two words have started […]