Understanding Our Users – Thoughts after UKSG 2016

Last week I attended the UKSG Annual Conference in Bournemouth. I’d missed last year’s conference so was looking forward to getting back out there, finding out what libraries were up to and catching up with colleagues from other institutions. This time I wasn’t presenting, so was able to put more focus on attending sessions and […]

University Customers and their Experience

I’ve been meaning to write about this and it has crept up a few times recently in the twittersphere so maybe it’s time to put my few thoughts down. As someone who has spent the last 6 years working in academic libraries and has a particular interest in user experience these two words have started […]

Chartership Chat 26th April 2012: Future Skills and the New BPKS

Time: 6.30pm-8pm Posts: 108 Participants: 15 This week’s chartership chat was on the CILIP Future Skills Work and Body of Professional Knowledge and Skills (BPKS). It was a somewhat quieter evening than previous weeks to begin with but slowly picked up again and discussion continued until 8pm. @joeyanne has archived the chat at http://t.co/Wrl0lIlZ. The […]

Chartership Chat 12th April 2012: The Mentor/Mentee Relationship

Time: 18:30-19:30 Participants: ~30 No. of Posts: 285 This time chartership chat discussed the relationships between mentors and mentees. Around 30 people took part in the chat and it was nice to see a good number of mentors also joining in to give tips and opinions. @joeyanne has archived the chat here: http://t.co/STCPiSDw   How and […]